Manage Your Lexiik Account: Upgrade, Cancellation, and Billing

Your Lexiik client area lets you fully manage your subscription: change plans, update your payment information, view your billing history, and cancel your account independently.

Upgrade to a higher plan

The upgrade (switching to a higher plan) takes effect immediately after confirmation. You instantly benefit from the new limits and features.

Upgrade procedure

How does proration work?

Proration ensures you never pay twice for the same period. Here is a concrete example:

Downgrade to a lower plan

The downgrade (switching to a lower plan) takes effect at the end of your current billing cycle. You continue to benefit from your current plan until the renewal date.

Downgrade procedure

Managing limit overages

If you downgrade to a plan with fewer products/stores than you currently use, Lexiik asks you to choose which items to keep active:

Update your payment information

You can update your credit card or payment method at any time.

Update procedure

1. Settings > Subscription > "Payment method" section
2. Click Update payment method
3. Enter the new card information (number, expiration date, CVV)
4. Click Save

Accepted payment methods

• Credit card: Visa, Mastercard, American Express
• SEPA direct debit: For annual subscriptions (Europe only)
• Bank transfer: Expert and Enterprise plans only (upon request)
• PayPal: Available for all plans

What to do if a payment fails?

If a payment fails (expired card, insufficient funds, etc.), Lexiik:

1. Sends you an alert email immediately
2. Automatically retries the payment 3 times over 7 days (D+2, D+5, D+7)
3. If all 3 attempts fail, your account is suspended (read-only access)

View billing history

All your payments and invoices are accessible in your client area.

Access the history

1. Settings > Subscription > "Billing history" tab
2. You see the list of all your invoices with:
   • Billing date
   • Amount (net / gross)
   • Invoice number
   • Status (Paid, Pending, Failed)
   • Download button (PDF)

Download an invoice

Each invoice is available in PDF format with all mandatory legal mentions:

• Unique invoice number
• Issue date and covered period
• Service details (plan, additional credits, etc.)
• Net amount, VAT (20% for France), Gross amount
• Billing details (your company)
• Lexiik details (SIRET, intra-community VAT)

Update billing information

You can update your billing information (company name, address, VAT number):

1. Settings > Subscription > "Billing information" section
2. Click Edit
3. Update the necessary fields:
   • Company name (or individual)
   • Full billing address
   • Intra-community VAT number (if applicable)
   • Billing email (if different from account email)
4. Click Save

Cancel your Lexiik account

You can cancel your Lexiik account at any time, without justification and without fees. The cancellation takes effect at the end of your current billing cycle.

Cancellation procedure

What happens to your data?

Upon cancellation, here is the data deletion timeline:

• Day 0 (end of cycle): Your Lexiik access is deactivated. You can no longer log in. Synchronizations with your store are stopped.
• D+1 to D+30 (grace period): Your data is archived but not deleted. If you change your mind, contact support to reactivate your account (prorated refund if applicable).
• D+30 (permanent deletion): All your data is permanently deleted from our servers (in accordance with the GDPR right to erasure). No recovery is possible.

Refund upon cancellation

Lexiik applies a fair refund policy:

• Monthly subscription: No refund (you use the service until the end of the paid cycle)
• Annual subscription: Pro-rata refund of unused months if cancelled before 6 months
• Unused AI credits: Non-refundable (consumables)

Reactivate a cancelled account

If you have cancelled your account and change your mind, you can reactivate it within 30 days of the cancellation date.

Reactivation procedure

1. Contact Lexiik support at [email protected]
2. Provide your account email and request reactivation
3. Support reactivates your account within 24h (business days)
4. You receive a confirmation email with a login link
5. Choose a new plan (the previous one is not automatically reactivated)

Frequently asked questions

Can I cancel my free trial?

Yes, you can cancel your 14-day free trial at any time without charges. If you cancel before the end of the trial, your credit card will never be charged.

Can I switch from a monthly to an annual subscription?

Yes, you can switch to an annual subscription (with a 20% discount) at any time. The remaining credit from your monthly subscription is deducted from the annual amount.

Can I add users to my account?

Yes, multi-user management is available on all paid plans:

• Starter: 2 users included
• Pro: 5 users included
• Expert: 15 users included
• Enterprise: Unlimited

Add users from Settings > Team. Each user has their own login and can have different roles (Admin, Editor, Viewer).

I lost an invoice, how do I retrieve it?

All your invoices are available in Settings > Subscription > Billing history. If you cannot find a specific invoice, contact [email protected] with:

• Your account email
• The month/year of the invoice you're looking for

Need help?

If you encounter an issue with managing your account or billing, our support team is here to help.